FAQs

We understand that you have some questions about JILINO1. JILINO1, a leading gambling platform, always encounters concerns. To help lessen your action of contacting our customer support, we have listed here the most common questions we tend to receive from our players.

About JILINO1

Skeptical players always question the authenticity of our platform. These are the questions we usually encounter:

Is JILINO1 a legitimate online casino?

Of course! We are authorized by the Philippine Amusement and Gaming Corporation (PAGCOR) to conduct gambling operations and serve Filipinos with the best gambling entertainment possible.

When did you start operating?

JILINO1 was established in 2020, amid the pandemic, to provide players stuck at their homes entertainment. We have been operational for four years now.

Account Registration

At JILINO1, creating an account is easy, though there are times that it might be confusing to some. Here are the usual questions we answer from our new players:

How do i register?

Click on the “Sign Up” button on the homepage, fill out the required information including your name, phone number, and preferred username and password. If you have a referral or an agent account, enter it on the designated field. Otherwise, you may skip it.

What are the things I need to submit when registering?

To register on JILINO1, you must be at least 18 years old and reside in a region where online gambling is legal. You’ll need to provide a valid email address and personal details during registration.

What browsers can i use to access JILINO1?

You may use Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge, but the most stable browser out of all four are Chrome and Safari.

Account Management

As a registered JILINO1 user, it is normal to have concerns about your account. These are the answers to the most common issues that are related to a player’s account;

Am I in trouble if I forget my password?

Of course not. In the instance that you forget your password, you can simply click on the “Forget Password” and follow the prompts for you to reset it.

Can I update my personal information on JILINO1?

Of course! To update your profile details, log in to your account, navigate to the “Account Settings” section, and make the necessary changes.

What if I suspect someone is accessing my account?

If you feel your account is being accessed without your consent, immediately change your password and contact our customer support team for assistance.

Deposits and Withdrawals

We experienced a ton of questions related to deposits and withdrawals. The most common questions are:

How can I make a deposit?

Log in to your account, go to the “Cashier” section, select “Deposit,” choose your preferred payment method, and follow the instructions to add funds.

Does JILINO1 has a maximum and minimum deposit?

Yes. It depends on the deposit method you used. For e-wallets, the maximum deposit allowed is P50,000, while for bank transactions is P80,000. The largest deposit we allow is through cryptocurrency, which has a limit of P200,000.

I won. How do I withdraw my winning?

To withdraw funds, navigate to the “Cashier” section, select “Withdraw,” choose your withdrawal method, and follow the instructions.

Do you have a maximum withdrawal ceiling?

No, but the minimum withdrawal must be P100.

Bonuses and Promotions

Bonuses and promotions are the bread and butter of JILINO1 to keep players happy and engaged. But in some instances, problems, inquiries, and concerns arise.

What bonuses can new players enjoy on your platform?

New players enjoy 300% First Deposit Bonus that includes free spins in the package, as well as YB Free Registration Get 88 Free by playing YB Games and completing a turnover of 30x.

Why can’t I claim my bonus?

Each bonus has their separate terms and conditions, including wagering requirements. Meet the requirements first before claiming the bonus.

Where can I find the JILINO1 promotions?

You may find our active and ongoing promotions accessible on the Promotions Page.

Games and Software

You may also wonder how we provide our players these exceptional games.

What game providers does JILINO1 have?

JILINO1 gets its games from only reputable providers, such as NetEnt, Pragmatic Play, Evolution Gaming, Microgaming, Red Tiger Gaming, and Play ‘N Go.

Where do you get your sports betting options?

Our sports betting markets came from Betradar, Kambi, and SBTech to provide real-time and accurate odds.

Are the games fair and random?

Absolutely! All of our games use a random number generator (RNG) certified by Gaming Laboratories International (GLI) under certification number GLI-PH-2023-XYZ123.

Mobile Access

Some players have had questions regarding our mobile app, and we are happy to answer these common questions:

Can I use my phone to access JILINO1? 

Yes, JILINO1 is fully accessible on mobile devices. You can play your favorite games and manage your account on any smartphone or tablet either through our mobile-compatible site, or via the JILINO1 app that is available for download on Android and IOS devices.

How do I download the JILINO1 app? 

You can find the installation package on the “Mobile” section of our website. You can also install it directly through your phone’s app store.

Can I access all the features on the mobile app? 

Absolutely. You can access your account, play games, make a deposit, or withdraw on the JILINO1 mobile app. Features like latest news and promotions are also viewable on the platform’s app.

Security and Privacy

Your absolute protection on our platform is important, which is why we are eager to shed light on some of your most common questions about security and privacy.

How does JILINO1 protect my personal information? 

We use advanced security measures, including SSL encryption and firewalls, to protect your personal information and ensure your data is secure.

How is my data used? 

Your data is used in accordance with our privacy policy, primarily to provide and improve our services. Your information shall not be shared with any third parties unless you approved.

Responsible Gambling

Here are common responsible gambling questions we answer:

What measures does JILINO1 take to promote responsible gambling? 

We offer various tools and resources to promote responsible gambling, including self-exclusion options, deposit limits, and access to support organizations.

Am I allowed to put up a limiter on my account?

Of course. To set deposit, loss, or session limits, go to the “Responsible Gambling” section of your account settings and follow the instructions.

How can I seek help if I have gambling problems? 

We provide links to organizations that offer support for gambling problems on our responsible gambling page.

Technical Issues

What can I do if I face a technical problem?

If you encounter a technical problem, try clearing your browser cache and cookies, or try accessing the site from a different browser. Contact our customer support if the issue remains unsolvable on your end.

Am I allowed to clear my browser’s cache?

Yes. It does not affect your JILINO1 account. To clear your browser cache, go to your browser settings, find the privacy or history section, and select the option to clear your cache and cookies.

Why can’t I access the site?

If you can’t access the site, it may be due to maintenance, a network issue, or restrictions in your region. Check our social media channels for maintenance updates or contact support for assistance.

General Inquiries

How can I check for the latest JILINO1 news and updates? 

The latest news and updates can be found on our blog, social media channels, and in the “News” section of our website.

I want to provide a feedback. How?

We value your feedback. You can submit feedback or suggestions via our contact form, email, or through our social media channels.

Can I refer a friend to JILINO1? 

Of course! Visit the “Refer a Friend” section of our website for more details on how to participate.

Customer Support

How do I contact JILINO1 customer support?

You can contact customer support through any of our available channels, like live chat, email, or phone. For detailed contact information, make your way to our “Contact Us” page.

What are the support hours? 

We are available 24/7 and are always ready to assist you with any of your concerns.

How long do I have to wait to receive a response from customer support?

We apologize but response times vary on the contact method used. Live chat is typically the fastest, followed by email and phone support.

Have A Question?

For any additional queries or concerns, please do not hesitate to contact our customer support team. We are here to help and ensure you have the best possible experience on JILINO1.